In today’s business landscape, a phone system isn’t just for receiving and making calls. It’s a modern communications tool that allows you to manage all lines of communication within the company.
Small and medium-sized businesses all to often over-invest in traditional phone systems to “prepare” for long-term needs or “save” on impending increased costs. Sometimes, these investments don’t pan out, and other times you simply don’t use the contracted services. Transitioning away from them can require a costly visit from maintenance to remove hardware or paying through the next billing cycle. With a hosted solution, you’re empowered to scale capabilities appropriately and at your pace.
A well thought out business phone systems gives you the flexibility to connect and engage with your customers in the best way possible and are part of what is now referred to as a unified communications system.
Unlike the legacy PBX systems which were designed to only fulfill the calling needs of a business; unified communication systems support communication using a variety of channels.
Taking it a step further unified Communications decreases the complexity of integrating and coordinating a wide range of communications channels, networks, systems, and applications by uniting them under a single interface so employees can better collaborate to work more productively.
A feature that many businesses enjoy is that with Unified Communications, businesses can now contract all their communications needs from a single provider with one invoice as opposed to sourcing multiple vendors.
According to an Inc. Magazine research study on the benefits of Unified Communications, 67% of user organizations reported increased mobile worker productivity and faster problem resolution. Adopting the latest business communication applications transforms the way you do business and keeps your company on the cutting edge for a better, more collaborative experience with customers and employees.
These clould-based systems evolved not just to support traditional phone call but they provide an immersive interactive communication experience through video and audio conferencing, instant and text messaging online faxing and much more.
Most of the modern business phone systems now come with HD voice calling, VoIP services, and a wealth of automations. They can now be included or integrated with other business software such as CRM, a predictive dial application call routing and even interactive Voice Response (IVR).
The benefits of a cloud-based unified communications program outnumber those of an on-premise system. Some of these benefits are:
- Lower cost
- Faster setup
- Improved scalability
- No maintenance
- Faster time to market with new technology
- Only pay for the hardware and services you use
- Simple and cost-effective mobility solutions
- More reliable disaster recovery
- Automatic updates
- Eliminate the cost of future-proofing
- One-touchpoint/One bill
To maximize the benefits of a unified communications platform, make sure you partner with a company that offers high-quality cloud communication solutions to help you enhance agility, increase employee productivity, reduce operating expenses and gain a competitive advantage.
But with so many options on the markets, it’s become increasingly hard to find the right one for your business. VoxNet can take carrier and hosted VoIP service burdens away from your business by offering one vendor, one bill, exceptional customer service, and competitive prices. Reach out today.