The business world changed for good in March of 2020. Firms scrambled to find their next steps, and uncertainty has been a common theme that will continue into 2021. Work-from-Home orders began in March and estimates show that many companies will be staying remote for the foreseeable future.
While your communications solutions in place before the COVID shutdown may have been satisfactory, they have likely become obsolete due to our “New Normal.” Virtual collaboration is crucial for success and having a phone system that cannot properly handle remote teams is a clear indicator that your business, like the workforce itself, will need to adapt.
A cloud phone solution is the first step in optimizing communication, security and functionality of your virtual teams. The good news is that this is the best time to make adjustments to your business’s internal and external communications systems. With a cloud phone solution your company can quickly adjust to a new system and grow with these new solutions, not in spite of them.
The warning signs that your current communication system is flawed are not always easy to identify. Below we go through 3 red flags that indicate it’s likely time to audit your communication systems and join the cloud to expand your remote team’s potential.
- New challenges seem to pop up daily. With a cloud-based communication system, your team can spend less time putting out fires and more time serving your clientele. Businesses are under pressure to meet demands and regulations that are constantly changing. Cloud communications allow for fast pivots and adjustments. One issue that we have observed is the difficulty in removing and adding lines. This relatively simple task can be problematic with even the most well-established vendors. With a cloud-based phone solution you have the benefits of adding or removing lines with ease. Scalability is also huge.
- Client’s expectations are not being met and employees aren’t hitting deadlines. The notion that employees are not as productive at home has been largely debunked. If your teams are struggling to meet expectations it’s very likely caused by a lack of communication tools that facilitate collaboration. Customer service is paramount in these times and using cloud communication solutions will allow your team to quickly and effectively communicate and collaborate both internally and externally. With Helm cloud communications, your team will be put in a position to surpass expectations.
- You have been concerned about security. (If you are not concerned, you likely should be.) Security concerns involving communication tools have been making headlines throughout the shutdown. Remote employees exchange sensitive information daily and it is your responsibility to keep that data secure. Is your vendor encrypting your data and securing endpoints? Are there different tiers of security that they offer? If your vendors want to protect your company, they should already be addressing these concerns with you.
All Signs Point To Cloud Phone Technology
COVID-19 has changed the way we do business. Businesses are now required to support remote communications and collaboration and to respond quickly to changing conditions. If any of the points above sound familiar, it is time to start exploring what cloud phone technology can do for your business. A VoxNet solution will adapt to your business needs, ensuring you stay current with the latest technology – and healthy in the battle against the coronavirus.