VoxNet’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer service benchmarks. Simple to design and even easier for customers to use, the VoxNet IVR solution can be delivered with packaged applications or through easily customized pre-built scripts that deliver the exact call flows and features that you need.
VoxNet’s IVR service provides call centers with a higher level of customer interactivity and data driven decision making. Its advanced capabilities enable call centers to deploy a wide range of self-service and outbound dialing features; ultimately freeing up your agents to focus on more complex requests and customers requiring a higher touch.
VoxNet’s IVR service can easily be deployed for common IVR solutions but retains the flexibility to be customized for your exact needs. Here are just a few of the common applications used by IVR customers:
- Post Call Survey: provide inbound or outbound call surveys to understand the satisfaction of your customers once their call or business transaction is
- Appointment Reminder/Notify: deliver an automated outbound call trig gered update in a customer record (e.g. transaction status change or up coming appointments
- Speech Auto Attendant: offer a speech “receptionist” to route callers to the proper team or
- Data Driven Routing: deliver prioritized calls to the proper destination based upon the customer’s transaction status or account