VoxNet’s platform is designed to deliver all of the features needed to support a world-class contact center including:
- PBX and ACD: we provide a fully integrated solution or leverage your existing PBX.
- Call Recording & Quality Management: record all or some of your staffs calls and screen interactions, tag calls, and rate agents via custom scorecards.
- Reporting & Business Intelligence: leverage existing templates via adhoc or scheduled reports or build custom visualizations and “dashlets” that provide real-time insights.
- Work from Anywhere: empower your agents and supervisors with the ability to operate from any locaton without any loss of functionality with only an Internet connection.
- Business Continuity / Disaster Recovery: operate your call center regardless of technology or power failures.
- Queue Callback: offer callers the convenience of a callback instead of waiting for an agent.
- IVR: visually build advanced call flows that offer self-service applications and endless routing options.
- Screen Pop: “telephony enable” your CRM or business application with agent screen pops.