VoxNet’s Contact Center provides organizations with a sophisticated, cloud-based service that delivers real business value. Leverage VoxNet’s redundant and compliant cloud architecture to enable business continuity while also unifying multiple locations and remote agents on a single, integrated platform.
The VoxNet Call Center’s advanced features provide contact center managers with significantly greater agent control along with deep business analytics that drive insight into their operations. From quality management to IVR customer surveys to CRM integrations, the VoxNet Call Center enables managers and agents to be both efficient and effective. Delivered as a cloud service, organizations are able to upgrade to these advanced features and lower TCO – all without CAPEX investment.
Managers also experience unparalleled control and visibility into their virtual call center eco system through VoxNet’s reporting, call recording and exclusive Dashboard and administrator portal tools.
And for multi-location call centers, including those with agents working from home, your call center’s unique business requirements maximize the intrinsic value of the cloud. By establishing a single, cloud-based call center you can easily streamline operations and maximize staffing.