Cloud technology is exploding and businesses are moving to the cloud in droves. In fact, 94% of businesses now use cloud-based technology in some capacity.
Clearly, if you’re not flying up into the cloud with everyone else, you’re being left behind.
Your contact center is an important part of the customer experience that your business provides. Let’s look closer at 5 reasons that you should put your contact center in the cloud.
Moving your contact center from a physical location on your property to an off-site, somewhat nebulous location might feel a little scary. After all, with hackers attacking roughly 2,244 times per day, it’s a big concern for businesses.
In reality, security is at the core of what a cloud contact center provider does. Unless you had an on-premise contact center manager that was just killing it at security, your data is probably far safer in the cloud than it is on-site.
2. Omnichannel Approach
Not a lot of people like to talk on the phone anymore. Sitting on hold with a customer service center was never anyone’s idea of a good time. Now with in-app chat, SMS chat, texting, and other ways of communicating, customers would prefer to avoid wasting time on the phone.
That’s why even the term ‘call center’ is becoming obsolete in favor of ‘contact center’. Not a lot of calls are being made anymore.
Switching to a cloud-based contact center makes creating this omnichannel experience for your customers simple. The cloud provider will handle continuous integration and development and you can focus on keeping your customers happy.
3. Automatic Upgrades
Technology is moving at the speed of light. Keeping up with it can be exhausting at times. But it’s necessary if you want to keep up with your customer’s expectations.
When you put your contact center in the cloud, your provider will handle all software and hardware upgrades. You won’t spend a moment worrying about your hardware breaking down or your software not being actualized.
4. Facilitate Remote Work
These days, remote work is becoming an increasingly attractive option. The number of people working remotely in the US blossomed by 159% between 2005 and 2017. The trend doesn’t show any signs of slowing down.
By putting your contact center in the cloud, you can facilitate having a remote workforce. Employees can work from anywhere and be virtually as connected as if they were sitting in the same office.
5. Save Money
Even though you’ll pay your provider for their services, you’ll get a much better ROI. You won’t have to buy equipment or new hardware or software upgrades. You don’t have to pay anybody to maintain it and you don’t even have to pay for the electricity to support it.
Maintaining servers and actualizing software is a core component of your cloud provider’s service. Thus, they can streamline their approach and make it far more efficient, i.e. cost less.
Putting Your Contact Center in the Cloud
Is your equipment reaching its end-of-life? Or are you simply ready to ride the wave of the future?
Regardless, putting your contact center in the cloud is simple with the right provider. Contact VoxNet today for more information!