Call Recording provides your organization with an ‘always on – always available’ service that helps ensure quality management, compliance certainty and liability protection. Hosted in our private cloud you’ll gain greater reliability, security and back-up without the risks of onsite server failure and related hardware issues.
Cloud-based Call Recording from VoxNet enables call center leaders and business managers to successfully navigate these ever evolving changes.
Using VoxNet’s Cloud Call Recording, customers can maintain their HIPAA and ITAR compliance*
- Liability Protection
- With the ability to quickly and easily access 100% of your organization’s calls, the game of ‘he said-she said’ no longer can be played.
- Compliance Certainty
- VoxNet has undergone the industry’s most rigorous compliance audits, and utilizes encrypted disk, to ensure you meet HIPAA, ITAR and related compliance requirements.
- Quality Management
- Dramatically improve your agents’ performance and increase your customer satisfaction scores to drive top and bottom-line improvements.
VoxNet’s Cloud Call Recording Platform is designed to deliver all of the features needed to support a world-class call center including:
- Web-based portal access
- Network and multi-leg recording capabilities
- Quality management scorecards
- Customizable directories, user and supervisor groups
- Near to real-time delivery